How Can I Help You ?
If you need help with any of my products , you're in the right place.
Our goal is 100% satisfaction. I do please ask though, that before submitting a support ticket, please review the following answers to some of our frequently asked questions below. The answer you're looking for will more than likely be listed below and it will help us tremendously to not get too bogged down with unnecessary support tickets.
These are quick answers to Frequently Asked Questions
Q: What Are Your Support Hours?
A: Customer service is our number one priority! We want you to be delighted with the support you need. Our support desk is being constantly monitored Monday thru Friday from about 8am to 8pm Central time. We do monitor incoming support tickets on the weekend however the response time will be varied. It is possible you may not have an answer until the following Monday.
Q: What should I do if I did not receive my product delivery message by email? A: Search your inbox my name "Tyson Zahner". Be sure to check your spam folder as sometimes messages can get stuck in there (since they do come from an autoresponder). If the message is not in your inbox or spam folder, please contact support and we will get you taken care of quickly. [email protected]
Q: I ordered a product but I can't find my login information. What should I do?
A: Please go to the Members Login Page. You can enter in your email address and click the “Send Password” button and you should be emailed your password right away automatically.
Also, if you just purchased a product, sometimes it can take up to 30-45 minute for the system to update and register that product. So before you submit a support ticket please make sure you have waited at least that time.
If that doesn’t fix your question, please submit a support ticket.
Q: I am having a problem getting the videos to play. What should I do?
A: One of the first things to try is switching browsers, that is usually the problem. This site is best viewed in Google Chrome. My suggestion is that you download Chrome and use it when accessing this site.
Q: Some of my Content is Still Locked even Though it Should be Available. What Should I do?
A: The first thing you should try is logging out of the members area and then logging back in. If this doesn't fix the problem, please double check to make sure that you should actually have access. Was it a lesson that came with your product and if so, have you reached the date that it was supposed to be released if it was to be dripped on a certain date. If you've tried all of this and you still can't access it, please send a support ticket to us using the email address listed below.
Q: Are any of your training courses offered offline?
A: No. The truth is online marketing changes fast, that's why I stream my very latest video lessons through an online server. All of my courses are web-based, and include on-demand streaming videos. This allows us to update your content when/if needed and you can rest assured that you are always getting the best training all of the time.
